Privacy Statement

About this Privacy Statement

We, Trivix, attach great importance to the protection of your personal data and your privacy. Therefore, we use your personal data exclusively in accordance with the Privacy Act and other relevant legal provisions. By Privacy Act, we mean the law of December 8, 1992, for the protection of privacy with regard to the processing of personal data. Any reference to the GDPR is a reference to the regulation of April 27, 2016, concerning the protection of natural persons in relation to the processing of personal data, also known as the General Data Protection Regulation.

With this privacy statement, Trivix wants to inform you about how your personal data is processed and what your rights are in this regard. By using our website www.trivix.io, you explicitly consent to the processing of your personal data.

It is possible that this privacy statement may be subject to changes in the future. We therefore recommend that you regularly consult this document. Any significant substantive change will also be clearly communicated.

Who processes your personal data

The website www.trivix.io is owned by:
Beneluxlaan 1A
8500 Kortrijk
BE 0770.772.490

Which personal data is processed

We, Trivix, commit to processing only the data that is necessary for the purposes for which it was collected. The following personal data is processed by Trivix: Identification data.

Purposes of processing your personal data

Trivix collects personal data to provide you with a safe, optimized, and personalized user experience. This collection of personal data may be expanded as you make more intensive use of our services.

Data processing is essential for the operation of this website and the associated services and/or products provided.

We process your data for the following purposes:

Providing access to your user profile
Delivering and possibly installing products, whether personalized or not
Billing and accounting purposes
Providing information
Delivering general and personalized services
Sending newsletters and offers that may be useful and/or necessary for you
Obtaining and processing user reviews
Providing technical support, after-sales service
Improving general and personalized services
Improving the delivered products, whether personalized or not
Detecting and preventing fraud, errors, and/or criminal behavior
Marketing purposes

During the visit to the website www.trivix.io, data is also collected for statistical purposes. This data is necessary to optimize the use of our website. It includes the following data:

IP address
Origin of the visit
Probable location of the website visit
Time of the website visit
Duration of the website visit
Brand and type of device used (computer, tablet, or smartphone) during the website visit
Browser used during the website visit

When you visit the website, you agree to the collection of statistical data as mentioned above.

The visitor provides their personal data to Trivix and can therefore exercise some control over the content, completeness, and correctness of the data. If it appears that the data is incomplete or incorrect, Trivix reserves the right to temporarily or permanently not perform certain actions.

The data is processed only for internal use by Trivix. We can assure you that your personal data will not be sold, passed on, or communicated to third parties associated with us, unless it concerns subcontractors who are involved in the delivery of the product or execution of the requested service. These subcontractors will only process your data for the purposes mentioned in this privacy statement. Trivix has taken all necessary legal and technical measures to prevent unauthorized access and use of your personal data.

Use of Cookies

When visiting the website www.trivix.io, 'cookies' may be stored on your disk to better tailor the website to the needs of the returning visitor.

These cookies help us optimize your visit to the website and remember technical choices. We therefore recommend enabling cookies. If you do not wish to use cookies and want to disable them, we refer you to our cookie policy.

For a further explanation of how we use cookies to obtain and process your personal data, we refer to our cookie policy.

Your rights

Right to lawful and secure processing of your personal data

Trivix always processes your personal data as a good father. This includes, among other things, the following:

Your personal data is processed according to the legitimate purposes described in this privacy statement.
Your personal data is processed only to the extent necessary and relevant, and moreover, not excessively.
Your personal data is kept only as long as necessary to achieve the purposes described in this privacy statement.
We have taken the necessary technical measures to minimize the risks of unlawful access to or processing of your personal data. In case of a breach of its IT systems, Trivix will immediately take all possible measures to minimize the damage.

Right to lawful and secure processing of your personal data

After you have provided proof of your identity, you have the right to learn from Trivix whether your data is being processed. If your data is present in our files, you have the right to access the collected personal data. If you wish to exercise your right of access, Trivix will comply within one month of receiving the request. The request can be made either by registered mail or by email to hello@trivix.io.

Incomplete or incorrect data can always be corrected. It is up to the visitor to first adjust incomplete or incorrect data themselves. You can exercise your right to correction by contacting us. Trivix will adjust your personal data no later than one (1) month after your request.

Moreover, you have the right to have your personal data deleted by us within a reasonable period. The "right to be forgotten" can only be exercised in the following cases:

When the personal data is no longer necessary for the purposes for which it was originally collected
When there is no legal basis for processing and the personal data was collected with consent
When you object to the processing of your personal data and there are no overriding compelling legitimate grounds for retaining your existence. "Legitimate grounds" include accounting and other legal obligations.
When the personal data was obtained unlawfully
When the personal data must be deleted in accordance with a legal obligation

Trivix itself determines whether one of the above conditions is met.

Right to Object and Right to Restrict the Processing of Your Personal Data

You have the right to obtain a restriction on the processing of your personal data:

During the period necessary for Trivix to verify the accuracy of your personal data in case of dispute
When the personal data has been unlawfully obtained and you request to use it only in a limited way instead of having it deleted
When the personal data is no longer needed for processing purposes and the user needs the personal data for legal proceedings
During the period necessary for Trivix to verify whether all conditions are met to delete the personal data

You have the right to object to the processing of your personal data at any time. Trivix will then cease processing your personal data unless Trivix can demonstrate compelling legitimate grounds for the processing that override the right to object.

You can exercise your right to object by contacting us. Trivix will adjust your personal data no later than one (1) month after your request. The request can be made either by registered mail or by email to hello@trivix.io.

Right to Data Portability

As a visitor, you have the right to receive the personal data you have provided to Trivix in a structured, machine-readable format. Moreover, you have the right to transfer the data to another data controller if the processing is based solely on the user's consent.

You can exercise your right to data portability by contacting us. Trivix will adjust your personal data no later than one (1) month after your request. The request can be made either by registered mail or by email to hello@trivix.io.

Right to Withdraw Consent for Processing and Right to File a Complaint

You have the right to withdraw your consent for the processing of your data at any time. However, this does not affect the lawfulness of processing based on consent before its withdrawal.

Moreover, you also have the right to file a complaint regarding the processing of your personal data by Trivix with the Belgian Data Protection Authority.